Warranty Information
Comprehensive warranty coverage and support
Standard warranty coverage
Parts & labor covered
Warranty support
Standard Warranty Coverage
All products sold by PCmerge come with manufacturer warranty coverage. Warranty terms vary by product and manufacturer but typically include:
- Coverage for defects in materials and workmanship
- Repair or replacement at manufacturer's discretion
- Parts and labor included
- On-site service available for enterprise equipment
- Advanced replacement options
- Technical support during warranty period
Warranty by Product Category
Servers & Storage
3-5 year warranty, on-site service available
Networking Equipment
Lifetime or 3-year warranty, advance replacement
Thin Clients
3-year warranty, depot or on-site service
Monitors & Displays
3-year warranty including backlight
Extended Warranty Options
Extend your protection beyond the standard warranty with PCmerge Care:
PCmerge Care Basic
+1 Year
- • Extended parts & labor
- • Email support
- • Standard response time
PCmerge Care Plus
+2 Years
- • All Basic features
- • 24/7 phone support
- • Priority service
- • Advanced replacement
PCmerge Care Premium
+3 Years
- • All Plus features
- • On-site service
- • Accidental damage
- • Dedicated support rep
How to File a Warranty Claim
Contact Support
Call or email our support team with your serial number and description of the issue
Diagnostic & Authorization
Our technicians will troubleshoot and authorize the warranty claim if needed
Service or Replacement
Receive repair service, replacement parts, or a replacement unit
Need warranty support?