Legal & Policies

Information We Collect

We collect information you provide directly to us when you create an account, place an order, request a quote, contact our support team, or subscribe to our newsletter. This may include:

• Name, email address, phone number, and shipping/billing address
• Company name, job title, and business information
• Order history and product preferences
• Payment information (processed securely by our payment providers)
• Communications and correspondence with our team

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and quote requests
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and delivery notifications
• Improve our products, services, and website experience
• Send promotional communications (with your consent)
• Comply with legal obligations and prevent fraud

Data Security

We implement industry-standard security measures to protect your personal information. All data transmissions are encrypted using SSL/TLS technology. Payment information is processed through PCI-compliant payment processors and is never stored on our servers. We regularly review and update our security practices to ensure the safety of your data.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies required for site functionality cannot be disabled.

Third-Party Sharing

We do not sell your personal information. We may share data with trusted third parties who assist us in operating our business, including shipping carriers (e.g., DHL Express), payment processors, and analytics providers. These partners are contractually obligated to protect your data and use it only for the services they provide to us.

Your Rights

You have the right to access, correct, or delete your personal data. You may also opt out of promotional communications at any time. To exercise these rights, contact us at [email protected].

General Terms

By accessing and using the PCmerge website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account or placing an order. Notify us immediately if you suspect any unauthorized use of your account.

Orders & Pricing

All prices are displayed in the applicable currency and are subject to change without notice. We reserve the right to correct pricing errors and to cancel orders affected by such errors. Prices do not include taxes, duties, or shipping costs unless explicitly stated.

• Orders are subject to product availability and acceptance
• Bulk and quote-based pricing may differ from listed prices
• We reserve the right to limit quantities on any order
• Business account pricing is confidential and non-transferable

Shipping & Delivery

Shipping times are estimates and not guaranteed. Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, or other factors outside our control. See our Shipping & Delivery page for detailed information.

Returns & Warranty

Products may be returned within 30 days of delivery in their original condition. Warranty coverage varies by product and manufacturer. See our Returns & RMA and Warranty Information pages for full details.

Limitation of Liability

PCmerge shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim. Products are sold for their intended commercial or business use.

Intellectual Property

All content on the PCmerge website, including text, graphics, logos, and software, is the property of PCmerge Inc. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.